Shipping

• How long does it take to ship my order?
• Where do you ship?
• How can I change the shipping address on my order?

Deliveries

• How can I track my order?

Refunds

• How long does it take to process a refund?
• Under what conditions am I entitled to a refund?

Returns

• Can I cancel my order after it has been placed?
• Do you accept returns?
• How long do I have to return an item?
• How do I make a return?

Discounts

• My discount code isn’t working, what should I do?
• I meant to apply a discount code to my order, can you refund me the discount?

Payments

• Which currency will I be charged in?
• How will University of Alberta Press charges appear on my statement?
• What payment methods do you accept?

Tax

• How do I register for tax exemption?

eBooks

• What is Bookshelf® by VitalSource?
• How do I download my eBook?

Orders

• What is the status of my order?
• Can I cancel my order after it has been placed?